Last updated: 13th January 2026

Welcome to SENA Jewels. These Terms & Conditions (“Terms”) govern your use of our website and the purchase of products from www.senajewels.com.au
(the “Site”). By accessing our Site or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our Site or services.

1. About Us

SENA Jewels (“we”, “us”, “our”) is an Australian-based jewellery brand offering thoughtfully designed and curated jewellery pieces for purchase online.

2. Use of the Website

By using this Site, you agree that:

• You are at least 18 years of age or have permission from a parent or guardian.
• You will use the Site for lawful purposes only.
• You will not misuse, interfere with, or attempt to gain unauthorised access to the Site or its systems.

We reserve the right to suspend or terminate access to the Site if misuse is detected.

3. Product Information & Availability

We take care to ensure that product descriptions, images, and pricing are accurate. However:

• All jewellery is handcrafted or assembled using natural materials, and slight variations in colour, shape, and finish are part of the design and not considered faults.
• Product availability is subject to change without notice.
• We reserve the right to discontinue products at any time.

Images are provided for illustrative purposes only and may appear differently depending on your screen settings.

4. Orders & Acceptance

• All orders placed through the Site are subject to acceptance and availability.
• You will receive an order confirmation email once your purchase has been successfully placed.
• We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud or incorrect pricing.

5. Pricing & Payment

• All prices are listed in Australian Dollars (AUD) unless otherwise stated.
• Prices are subject to change without notice.
• Payment is processed securely via third-party payment providers such as Stripe.
• We do not store or have access to full payment card details.

6. Third-Party Platforms & Social Commerce

Our products may also be available for purchase or discovery via third-party platforms, including but not limited to Instagram Shopping, Facebook Shops, and Meta platforms.

When interacting with our brand or products through third-party platforms:

• Transactions may be subject to the terms, policies, and data practices of those platforms.
• We are not responsible for technical issues, outages, or errors that occur on third-party services.
• Advertising, analytics, and tracking technologies may be used in accordance with our Privacy Policy.

Your use of these platforms is governed by their respective terms and privacy policies in addition to these Terms.

7. Shipping & Delivery

Shipping details, timeframes, and costs are outlined on our Shipping & Delivery page.

• We ship worldwide from Australia.
• Delivery times are estimates only and may vary due to factors beyond our control.
• International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient.

8. Gift Cards, Promotions & Pre-Orders

Gift Cards

• Gift cards are issued electronically and delivered via email unless otherwise stated.
• Gift cards are non-refundable and cannot be redeemed for cash.
• Gift cards may be used toward eligible products on our Site and are subject to any expiry dates specified at the time of purchase.
• Lost or deleted gift cards cannot be replaced unless required by law.

Promotions & Discount Codes

• Promotional offers and discount codes are subject to specific terms and conditions and may be withdrawn or modified at any time.
• Discount codes cannot be applied retrospectively to completed orders.
• Unless otherwise stated, only one promotion may be used per order.

Pre-Orders & Made-to-Order Items

• Certain products may be offered as pre-order or made-to-order.
• Estimated dispatch or delivery timeframes are provided as a guide only and may change.
• Payment for pre-order or made-to-order items is taken at the time of purchase unless otherwise stated.

9. Returns & Exchanges

Our returns and exchanges policy is outlined on our Returns & Exchanges page.

Please note:

• Personalised or custom pieces are final sale and not eligible for return unless faulty.
• Items must be returned in original condition and packaging where applicable.

10. Repairs

Repair services are offered at our discretion and are subject to assessment and availability of materials.
Full details are outlined on our Repairs page.

We only repair genuine SENA Jewels pieces.

11. Jewellery Care

Proper care is essential to maintain the longevity of your jewellery.
Care instructions are provided on our Care Guide page.

Normal wear and tear, tarnishing, or plating wear over time is not considered a fault.

12. Intellectual Property

All content on this Site, including but not limited to:

• Text
• Images
• Logos
• Designs
• Graphics

is the property of SENA Jewels and is protected by intellectual property laws.

You may not reproduce, distribute, or use any content without our prior written consent.

13. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential loss arising from the use of our Site or products.
• Our liability for any claim relating to goods purchased from us is limited to the amount paid for the product.

Nothing in these Terms excludes any rights you may have under Australian Consumer Law.

14. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

15. Privacy

Your use of the Site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

16. Changes to These Terms

We may update these Terms from time to time. Any changes will be effective immediately upon posting to this page. Your continued use of the Site constitutes acceptance of the updated Terms.

17. Governing Law

These Terms are governed by the laws of South Australia, Australia, and any disputes will be subject to the exclusive jurisdiction of the courts of South Australia.

18. Contact Us

If you have questions regarding these Terms & Conditions, please contact us via our Contact Form.