Last updated: 13th January 2026
SENA Jewels (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from www.senajewels.com.au
(the “Site”).
1. Personal Information We Collect
Information you provide directly
When you make a purchase, create an account, subscribe to communications, or contact us, we may collect:
- Name
- Billing and shipping address
- Email address
- Phone number
- Order and transaction details
- Communications with us
Payment information is processed securely by third-party payment providers and is not stored on our servers.
Information collected automatically
When you browse our Site, we may automatically collect:
- IP address
- Device and browser information
- Pages viewed and interactions with the Site
- Referring URLs
- Approximate location (based on IP)
This information helps us understand how visitors use our Site and improve performance and usability.
2. How We Use Your Information
We use personal information to:
- Process and fulfil orders
- Communicate with you regarding purchases or enquiries
- Provide customer support
- Improve and optimise our website and services
- Deliver relevant marketing communications (where consent has been given)
- Detect and prevent fraud
- Comply with legal obligations
3. Payments (Stripe)
Payments on our Site are processed securely by Stripe.
When you make a purchase, your payment information is collected and processed directly by Stripe in accordance with their Privacy Policy. We do not store or have access to full payment card details.
Stripe may collect information such as:
- Payment method details
- Transaction amounts
- IP address and device information for fraud prevention
You can review Stripe’s Privacy Policy at:
https://stripe.com/privacy
4. Advertising & Analytics (Meta / Facebook / Instagram)
We use Meta technologies, including the Meta Pixel and Conversions API, to:
- Measure the effectiveness of advertising
- Understand how customers interact with our Site
- Deliver relevant ads on Facebook and Instagram
These tools may collect information such as:
- Pages visited
- Products viewed
- Actions taken on the Site (e.g. add to cart, purchase)
This data may be used by Meta in accordance with their own privacy policies. We do not receive personally identifiable information from Meta, only aggregated insights.
You can learn more about Meta’s data practices here:
https://www.facebook.com/privacy/policy
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable essential website functionality
- Remember user preferences
- Analyse website traffic and performance
- Support marketing and advertising activities
You can control cookies through your browser settings and through our cookie consent banner. Disabling certain cookies may impact your experience on the Site.
(See Cookie Policy Summary below.)
6. Marketing Communications
If you opt in to receive communications from us, we may send updates, product releases, or promotional content. You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, or disclosure. However, no method of electronic transmission or storage is completely secure.
8. International Users
If you access our Site from outside Australia, your information may be transferred to and processed in Australia or other jurisdictions where our service providers operate.
9. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us. We will respond in accordance with applicable Australian privacy laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.
11. Contact Us
If you have questions about this Privacy Policy, please contact:
Website: www.senajewels.com.au via our contact form.
